Terms of service

Snugglezzz declares the Distance Selling Act applicable to the General (Delivery) Conditions

Article 1: These Terms of Delivery apply to all offers and/or to all agreements entered into by Snugglezzz with third parties. Notification can be made, among other things, by providing the other party with a copy of the Delivery Conditions in advance, by referring to the Delivery Conditions on letter and invoice paper, by referring to the Delivery Conditions on the quotation, price list, Internet site or order confirmation. 2: Unless otherwise agreed in writing, the Terms of Delivery are deemed to have been accepted by the parties involved. Deviating provisions must be expressly agreed in writing. 3: An agreement is deemed to have been concluded if the offer made by the seller has been ordered and paid for by the buyer. If the agreement is recorded in writing, the written record applies.

Article 2 Offers: 1 All offers made by or on behalf of Snugglezzz orally or in price lists, the Internet, daily or weekly newspapers, periodicals, announcements, letters, faxes and e-mails with regard to prices, quotations, delivery times, etc. binding in any way, unless expressly stated otherwise. 2. Agreements entered into, whether or not through intermediaries, are only binding upon written email confirmation from Snugglezzz. 3. Changes to the original agreement, of whatever nature, made in writing or orally by or on behalf of the other party that cause higher costs than could be stated in the quotation

calculated, the other party can be charged extra by snugglezzz.

Article 3 Delivery: Delivery time 1: Agreed delivery times will be observed by Snugglezzz as much as possible, but exceeding this does not make Snugglezzz liable and does not give the right to cancel the agreement. 1a. Snugglezzz is not liable for any damage suffered by the buyer as a result of non-delivery. Force majeure 2. In case of force majeure - after consultation with the buyer - Snugglezzz can cancel the agreement or suspend delivery until the moment when the force majeure situation ceases to exist. 3. If, in the event of suspension, the delivery is delayed by more than ten days, the buyer is authorized to notify in writing that it considers the purchase agreement to be dissolved. The following similar circumstances are considered to be force majeure: A. late or qualitatively unacceptable delivery from one or more supply companies; B. Obstructive measures by government; C. total or partial strike or malfunction in the internal and external transport equipment. D.riots and other disturbances that prevent the timely execution of the agreement. E. wholly or partial stagnation in the production apparatus of - or strikes or exclusion in - the company or in that in which goods are obtained from raw materials or products. F. failures in internet computers and/or telephone connections that stagnate orders via the internet.

Article 4 Delivery: Delivery is always deemed to take place at the customer's address. 2. Unless agreements have been made about this between snugglezzz and the customer, the route and means of transport will be chosen to the best of our knowledge. 3. Any insurance costs shall be borne by the buyer.

Article 5 Packaging and transport: snugglezzz has the right to charge the costs of packaging and transport in addition to the sales price.

Article 6 Payment: 1. Sale takes place against payment in advance or, unless agreed upon after receipt of the invoice, in which case payment must be made within 14 days of the invoice date without deduction of discount and without set-off. 1a. You can pay on our site in the following ways. We accept (as long as the payment option remains active on the website) for payment: Paypal and iDeal, , rights. retention of title; All delivered products remain the property of Snugglezzz until paid for in full.

Article 7 Complaints: 1. The products to be delivered must meet the normally applicable quality standards for the products concerned. 2. Complaints regarding visible defects in delivered products must be reported to Snugglezzz immediately after discovery or in any case within 24 hours after receipt, by fax/email or telephone. 3. Complaints relating to a specific delivery do not affect prior or later deliveries and do not entitle to refuse payment for the relevant or prior or later delivery. 4. Defects in part of the delivered goods do not entitle the buyer to reject the entire delivered lot.

Article 8 Applicable law/disputes: 1. Dutch law applies to all agreements to which these Terms and Conditions apply in whole or in part. 2. All disputes (including those only by one of the parties as such)

with regard to or arising from the agreements concluded between Snugglezzz and a buyer established abroad to which these Terms and Conditions may be decided by the Dutch Court,

having jurisdiction over the area in which Snugglezzis is located. 3. Notwithstanding the provisions under 2, Snugglezzz and the buyer, established in the Netherlands or abroad, can agree to submit any dispute to an arbitration committee to be set up by the VBW, whose decision is accepted as binding by both parties.

Article 8a: Disclaimer for products with integrated lock
Snugglezzz has designed a number of products for children and adults with special needs. These products contain an integrated lock in the runner of the zipper. The lock can be closed with the included keys to prevent plucking or smearing. The products are intended for use under the supervision of an adult and are not intended as a replacement for professional care or treatment. Always consult a doctor or caregiver if you have any questions or concerns about the behavior or health of your child or client. The products are not intended to be used as a restrictive means.

Article 9 Personal data: 1. We need your data to process your orders and payments. We do not pass on your data to third parties. If you have ordered something, your address details will be passed on to the distributor. After all, they need to know where you live. By leaving your details you will also receive a very irregular offer, no further advertising unless indicated when ordering.

these are protected online and we also do everything we can to protect this data offline!

Article 10 Final provision: 1. In those cases not provided for in these Terms and Conditions, Dutch law also applies. 2. If and insofar as any part or any provision of these Terms and Conditions proves to be in conflict with any mandatory provisions of national or international law, it will be considered as not agreed and these Terms and Conditions will continue to bind the parties for the rest.

Article 11 References: The Website may contain references (for example by means of a hyperlink, banner or button) to the websites of third parties. Snugglezzz has no control over these websites. We are not responsible for the content of these websites.

Article 12 Force majeure: The parties are not obliged to fulfill any obligation if they are prevented from doing so as a result of a circumstance that is not due to its fault, and neither under the law, a legal act or generally accepted for it. bill comes.

Article 13 Liability: 13.1 If products supplied by Snugglezzz are defective, Snugglezzz's liability towards you is limited to what is arranged in these General Terms and Conditions.

13.2 The liability of Snugglezzz for direct or indirect damage is in any case always limited to an amount equal to the purchase price of the defective product, unless the damage is due to intent and/or gross negligence, or injudicious or improper use by yourself.

13.3 Snugglezzz hereby excludes any liability for any damage whatsoever, direct and/or indirect, in any way caused by and/or resulting from the inability to use the Website, the fact that certain information on the Website is incorrect, incomplete or not up to date. and the unauthorized use of Snugglezzz's systems, including the Website, by a third party.

13.4 The limitations of liability for direct and/or indirect damage included in these General Terms and Conditions do not apply if the damage is due to intent or gross negligence on the part of Snugglezzz or its subordinates.

13.5 Any deviations from these General Terms and Conditions can only be agreed in writing. No rights can be derived from such deviations with regard to legal relationships entered into at a later date.

13.6 The administration of Snugglezzz counts, subject to proof to the contrary, as proof of the requests and/or orders you have made. You acknowledge that electronic communications may serve as evidence.

13.7 If and insofar as any provision of the General Terms and Conditions is declared null and void, the other provisions of these General Terms and Conditions will remain in full force and effect. Snugglezzz will then

adopt a new provision to replace the void/nullified provision, whereby the intent of the void/nullified provision will be taken into account as much as possible.

Article 14 Cooling off period: You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including paid shipping costs. Only the costs for return from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in the

original condition and packaging must be returned to the entrepreneur. We will then refund the order amount due within 14 days after registration of your return.

COOLING PERIOD CONDITIONS

• The product must be returned in an orderly packaging.
• The costs for the return shipment are for the buyer.
• Washed or used goods cannot be taken back for reasons of hygiene.
• The cooling-off period does not apply to purchases that are specially made to order.
• Cooling off period does not apply to a service that the seller has started with the consumer's consent before the cooling off period has expired.
• The purchase amount will be returned by Snugglezzz.nl within 14 days

Article 15 Cancellation & returns

• In the event of a production error, you are kindly requested to take a photo in which the production error is clearly visible, and send it to: www.snugglezzz.nl If your request for return has been accepted, you will immediately receive a message.
• With your order there is a chance that the fit/size is not 100% perfect, however, incorrect sizing does not count as a production error.
• Slight color differences in the fabric (due to the dyeing process) are possible.
• As this is a custom made production, each sleeping bag is individually made as opposed to a ready-made mass production.
• Since it is a handmade product, there may be small differences in the fit of different sleeping bags, but normally you won't notice this.